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YOUR DATA. YOUR CONTROL.

Data Deletion Policy

Last updated:

Overview

Editute is committed to giving institutions full control over their data. This policy explains how institutions, teachers, and students can request deletion of data held within the Editute platform, and how we process those requests.

Institutions are the primary data controller for their own environment. Student and teacher deletion requests should first be raised with the institution administrator. Institutions can contact Editute directly for full account and data deletion.

Who Can Request Deletion

Institutions (Admin)

Institution administrators can request full deletion of their institutional account and all associated data at any time. This includes all student records, teacher accounts, question banks, assessment data, results, and performance history.

Teachers

Teachers whose accounts are managed by an institution should first contact their institution administrator for account changes or deletion. If the institution is unresponsive, teachers may contact Editute directly with proof of identity.

Students

Students enrolled on an institution's platform should contact their academy or institution administrator to request removal of their records. The institution is responsible for processing such requests in compliance with applicable laws (e.g., GDPR, PDPA).

If a student is unable to reach their institution and has an urgent data concern, they may contact Editute directly at the address below.

What Gets Deleted

A full account deletion request results in the permanent removal of:

  • All student profiles, enrolment records, and contact details
  • All teacher profiles and account credentials
  • All administrator profiles and institutional configurations
  • All question banks, assessment drafts, and published tests
  • All test attempt data, responses, scores, and results
  • All performance analytics and historical data
  • All uploaded branding assets (if white-label setup)
  • All billing history (after any legally required retention period)

What May Be Retained

Certain records may be retained for a limited period after deletion for legal or operational reasons:

  • Billing records: Retained for up to 7 years as required by financial regulations. These records do not include any student or academic data.
  • Aggregated analytics: Anonymised, non-personally identifiable usage statistics may be retained to improve the platform. These cannot be linked back to any individual or institution.
  • Dispute records: If a dispute or legal matter is open, relevant records may be retained until the matter is fully resolved.

Data Export Before Deletion

We strongly recommend that institutions export their data before requesting deletion. Once deletion is complete, the data cannot be recovered.

You can export the following from your institution's admin panel before deletion:

  • Student profiles and enrolment records (CSV)
  • All assessment results and performance history (CSV)
  • Question bank exports

If you require assistance exporting data, contact us before submitting a deletion request and we will help you complete the export.

Deletion Timeline

Upon receiving a validated deletion request, we follow this timeline:

  • Days 1–3: Acknowledgement of request and identity verification
  • Days 4–30: Active data removed from all production systems
  • Days 31–90: Data removed from all backups and disaster-recovery snapshots
  • After 90 days: Deletion confirmed - all data permanently gone

You will receive a written confirmation when the deletion has been completed.

Active Subscription Considerations

If you have an active subscription and request account deletion, your subscription will be cancelled as part of the deletion process. Any outstanding balance will be invoiced before data is deleted. Prepaid fees are non-refundable except where required by law.

Following subscription cancellation, you have a 90-day grace period to export data before deletion begins automatically - unless you request earlier deletion.

How to Submit a Deletion Request

To request deletion of your institutional data, please contact us using the details below. Include the following in your request:

  • Full institution name
  • Administrator email address on file
  • The scope of the deletion request (full account, specific users, or specific data types)
  • Whether you have already exported the data you need
Data Deletion Requests - Editute

Submit your deletion request to:

Email: privacy@editute.com
Subject line: Data Deletion Request - [Your Institution Name]

We will acknowledge your request within 2 business days and begin the verification process. All deletion requests are logged and tracked through to completion.

Questions

If you have questions about this policy or are unsure about the right course of action for your situation, please contact us at privacy@editute.com. We're here to help you navigate data management in a way that works for your institution.